Cancellation & Refund Policy

Effective date: 13 October 2026 · Applies to: every Course, bundle, workshop, membership and service sold by Tibrewal &Tyagi Entertainment Private Limited through www.indianlearningeducation.com under brand name Indian Learning Education

THE CORE RULE: All Fees, once paid, are final and non-refundable, and a purchase cannot be cancelled after payment. This rule is shown to you before you pay, you accept it with a separate tick-box at checkout, and it is the basis on which our Courses are priced and our seats, trainers and content are reserved for you.

1. Why this rule exists

Course content is a digital product that is delivered or made available immediately on payment. Seats in live batches are limited, trainers and infrastructure are committed in advance, and a Learner who has been given access cannot "return" what has been learnt. Our prices reflect this, and are lower than they would be if refunds were allowed.

2. No cancellation and no refund for these reasons

No cancellation, refund, credit, transfer or deferral will be given for any reason that includes, but is not limited to:

• change of mind, change of career plan, or finding the Course unsuitable, too easy or too hard;
• lack of time, health, family, travel, exam, relocation or financial reasons;
• not attending or not completing the Course, or missing live classes, even if recordings are unavailable;
• not getting a job, interview, internship, salary or placement;
• dissatisfaction with a trainer, teaching style, pace, batch, schedule or platform that we may change on reasonable notice;
• difference between your expectation and the Course, where the Course page described its content;
• accounts suspended or terminated for breach of the Terms, fraud, sharing credentials or misconduct;
• expiry of the Access Period;
• discount, free, trial or promotional purchases, bundles, add-ons and certificates, once issued;
• a better price, offer or competitor Course found later;
• Fees paid by an Institution on your behalf, which are governed solely by the Institution's agreement with us;
• failure to follow the enrolment steps, or giving wrong contact details.

3. Narrow exceptions (the only cases where we refund)

We will refund only in the following closed cases, and only after we verify the claim:

Case	What we do	Time limit to report
Duplicate payment for the same Course by the same Learner	Refund the extra amount	7 working days from payment
Payment debited but enrolment not created (failed transaction)	Activate the Course, or refund if we cannot	7 working days from payment
Course not delivered: we fail to give any access within 30 working days of payment and cannot fix this after notice	Refund Fees for the undelivered Course	45 working days from payment
Course cancelled by us before it starts	Refund Fees for the cancelled Course	15 working days from our cancellation notice
Amount charged more than the price displayed	Refund the difference	7 working days from payment
A refund required by law or a court or Consumer Commission order	Refund as ordered	As ordered

If a case is not on this list, it is not eligible. A report outside the time limit is not eligible.

4. How and when an approved refund is paid

• Refunds go only to the original payment method or account, in Indian Rupees, never in cash, and never to a third party under any circumstances.
• We refund the Fees actually received, less non-refundable payment gateway charges, bank charges and taxes that we cannot recover, and less the value of any discount or free bonus received.
• Approved refunds are initiated within 7 working days of approval. Your bank or payment provider may take a further 5 to 10 working days to credit the amount, and we are not responsible for bank delay.
• If you used instalments or EMI, only instalments actually received and approved for refund will be returned. Any EMI or finance-provider charge is between you and that provider.
• Access to the Course ends when a refund is issued.

5. Cancellation by us

We may cancel, merge, reschedule or replace a batch, trainer or Course. We will give an alternative batch, a recording, or an equal-value Course. A refund arises only as set out in the "Course cancelled by us" row of the table above.

6. Transfers, upgrades and credits

Fees are not transferable to another person, Course, batch or Institution. We may, only at our sole discretion and in writing from an authorized director, offer a one-time credit or batch change, which is a goodwill gesture and not a precedent. A credit has no cash value, cannot be refunded and expires on the date we state.

7. Chargebacks and payment disputes

Before raising a dispute with your bank, card issuer or UPI app, you must write to us at support@indianlearningeducation.com and give us 15 working days to respond. A chargeback on a delivered Course, or one that falls under Clause 2, is a breach of the Terms. We will contest it with evidence of your acceptance of this Policy, your access and usage logs and our correspondence. We may suspend all accounts of the person involved, withdraw certificates, and recover the amount, chargeback fees and reasonable legal costs from you.

8. Institutional and bulk purchases

Fees for seats, batches or programs bought by an Institution are non-cancellable and non-refundable once the order or agreement is confirmed or the first payment is made, whether or not the students enrol, attend or complete the program. Any cancellation or schedule right an Institution has is only what its signed agreement expressly states.

9. Your statutory rights

This Policy does not limit any right you cannot waive under the Consumer Protection Act, 2019 and other Indian laws. If any part of this Policy is held unenforceable in a particular case, the remaining parts stay in force, and the unenforceable part applies to the fullest extent the law permits.

10. Acceptance

By ticking the box labelled "I have read and agree to the Terms, Privacy Policy and the Cancellation and Refund Policy, and I understand that all payments are final and non-refundable" and clicking "Pay", you confirm that you have read, understood and accepted this Policy, and that no sales representative, trainer or other person has promised you anything contrary to it. Only a written promise signed by an authorized director overrides this Policy.